Customer Care Representative jobs are offered by Pakistan Telecommunication Company Limited (PTCL).
PTCL, Customer Support Executive (CCE) is needed by a reputable telecommunications business for their helpline at the PTCL Exchange in Lahore. The candidate must be enthusiastic and self-assured with strong communication abilities in both English and Urdu. Their main duty will be to handle consumer complaints over the phone and find solutions. basic computer literacy is necessary.
Customer Care Representative Jobs Description
• Job Location: Lahore
• Job Type: Full-Time
• Job Sector: Government
• Organization: PTCL
• Gender: Both Male and Female
• Qualification: Inter, Bachelor
• Experience: 1 Year
• Salary: 25,000 PKR Monthly
Responsibilities
• To take calls from customers and answer them.
• To offer the consumer online assistance with reference to PTCL services.
• Examine the billing address
• Conduct Dial out transactions for withdrawals, leads for sales, etc.
• Take action on stuck SRs
• To increase product sales for PTCL and generate income.
• For defect rectifications that take more than 48 hours, follow up with the operations team.
• Reassign fault correction when necessary.
• Make a Network Trouble Ticket and then close it.
• Create reports using CRM.
• Keep a record of errors for each region
• carry out any specialized duties assigned while on duty.
Additional Advantages
• Free Life & Medical Insurance
• Free home internet access and access to company resources for the duration of employment
How To Apply
• Candidates who want to apply for Customer Care Representative Jobs.
• They can send their CV or Resume to Pakistan Telecommunication Company Limited (PTCL).
• Candidates must keep in mind to write all the required information in the online application form provided by the company.
• As soon as you submit the application, PTCL's organization will accept and review it.
• They will notify you for an Interview through mail.
• Keep in mind that only selected candidates are offered for Interviews.
• And the one who is lucky will get the job.
FAQ's
What duties does a customer service representative have?
Handle client concerns, offer suitable options and solutions within the time frame specified, and then follow up to make sure the issue has been resolved. Organise customer accounts, keep track of client interactions and file paperwork. Respect communication conventions, guidelines, and laws. Make every effort to engage customers.
How can I find customer care representative job opportunities?
Job possibilities as a customer service agent can be found in a variety of places. You can start by exploring online job platforms, where many businesses list their positions, such as Indeed, LinkedIn, or Glassdoor.
Conclusion
Customer service positions require a potent combination of empathy, problem-solving prowess, and excellent communication abilities. These jobs offer several opportunities for individuals to showcase their abilities and rise in the sector due to the growing demand for good customer service. Whether they work remotely or in an office setting, client service staff are essential to providing outstanding service and ensuring client contentment.
By searching job boards, networking, and making the most of your skills and qualifications, you might find exciting opportunities in this rewarding career. I wish you luck as you work towards a rewarding career as a customer service professional.
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